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  • We brought our sweet old retriever mix here for a self serve bath. We forgot his leash so I was holding onto his collar until we got into the small enclosed entrance. We talked to one of the employees about the self serve who told us to wait a minute and went to the back room. With three adults (my mom and husband were with me) standing watching him I let go of his collar, all he did was wander calmly in the very small space. The other employee at the counter said nothing about it and had a nice conversation with us. Then a lady that I assume is the owner or else she would have been fired by now came out from the back, saw our dog off leash and lost her mind. She rudely went off about how he could run out the door (as if she knows him better than we do) and grabbed a leash and took him back without even asking what we were there for...self serve. I said to my husband "there is no way I am leaving him with her or giving her business after the way she just treated us." He went back to get him and heard her complaining to another employee about us, he told her politely we would be taking our dog and leaving. Then she went off rudely again about how he should have been on a leash and then my husband told her that she could have told us that respectfully which we would have been completely fine with. Did I mention she had two dogs sitting on the front counter without leashes? We took him to Painted Desert groomers down the street where they were kind and professional.
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