They were great! Called ahead, they gave me the price, were flexible about times and even took the old tires/rims apart so I could keep what I wanted (didn't charge me for that). Then it took me awhile to be able to go pick them up and they were very helpful and understanding. Also, were quick to refer me to other places that'd have something I needed. Btw. They do low profile rims/tires.
Before posting this I read some reviews and was pretty shocked. So, my take is: if you're expecting to go in and get serviced by some "polo wearing pc principal," you'll be disappointed! But.. Then again, I don't want that from the guy working on my car