Not impressed with Sears! I would not advise anyone I know to buy a Kenmore appliance and especially the warranty. We have a Kenmore Elite refrigerator with freezer on bottom. Bought it new two years ago and also pay a monthly fee for a service warranty. The freezer stopped working early Sunday morning and the refrigerator followed by the end of the day. (Nothing like NO cold water or ice in hot Las Vegas temperatures.) I put in an online request for service and was told someone would come out THURSDAY (4 days from the time it pooped out and our food and perishables already need to be tossed out.) I called the phone number on the confirmation page this morning to BEG for someone to come out before Thursday, only to be told 'Thursday is the soonest to get out there.' Do these people not understand how much money is involved in all the milk, vegetables, meat, etc... that is now bad and can't be used? Our mistake was going with the Kenmore brand for the refrigerator/freezer. An appliance like this should NOT break in two years time. A very disappointed customer.
**UPDATE: After my initial call this morning and being told no one can come out sooner than Thursday, I got on the CHAT page and went back and forth with someone. He could feel my frustration and ire and said he would send an email off right away to the district manager and someone would contact us. Over 6 hours later, no calls have come. No emails either. We called another number for service this employee gave us and were told the SAME line: "No one can come sooner than this Thursday." This is completely unacceptable. We pay -and have been paying- a monthly service fee of $50.- or close to- for coverage when one of the major appliances break down. The refrigerator shouldn't be broke down after 2 years to begin with. I would never, ever, buy another Kenmore product and I would not pay for a home warranty again through them. All the money wasted on the food in the refrigerator and freezer is making me ill. Thanks a lot Sears.