We had used this groomer a few times and had smaller problems in the past with inconsistent grooming but will no longer be using this groomer after today and if you care about the safety and well being of your dogs keep in mind this is the truth. I noticed on one occasion the woman responsible for my dogs care smoking on the side of the building. As I watched her, she noticed customers arriving threw her cigarette on the ground, cashed out said customers, then retrieved their dog without any sanitizing of her hands at all after smoking. I took my dog in and had made an appointment for that time and the clerk acted confused who or what I wanted. She had no idea an appointment was for that time. I didn't recognize the woman helping me so I asked if someone else was there to help me and lo and behold she throws an attitude and says that she may be new, but not new to grooming. I asked again to talk to someone else and the only other woman there is the woman who was smoking without washing her hands. They are incompetent and unhealthy and create an environment I wouldn't leave a stuffed animal in for worries it would reek of smoke afterwards, much less a member of my family. DO NOT USE THEM, YOU WILL REGRET IT!