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| - Where to begin... as a former employee of this location, I am personally ashamed of what it's become. I have been several times, maybe 5-10 times, in the last 2 years, and it just continues to downgrade.
From under-blended smoothies (more than once) to staff not even wearing a uniform. It's just become a joke. Tonight I decided to stop by to grab a quick bite, and what a raging disappointment! I ordered a flat bread only to be told "uhh hold on we are almost out of everything for food." Poor inventory or laziness on the part of prep? I'm not sure, but both are unacceptable. Kris ran a VERY tight ship and to see it be so poorly managed at this time is upsetting to say the least. The kid who was behind the drive through window was in a camo shirt and jeans and the other girl there was in a SUPER DIRTY TSC shirt and was just standing there on her phone. It was sort of close to close so I can understand standing around, IF ALL THE SIDE AND CLOSING WORK WAS DONE which even from the drive thru window was obviously not, given the stacked dishes at the end of the smoothie line. Who is watching the tapes? Who is managing? Who bmp is in charge, because it starts at the top...
If this place isn't cleaned up and back to shipshape soon it won't last.
(Like the last time I was dined in and no one came out to greet the fomront of the house for easily 5 minutes and there were people waiting there before me 2 of which left in a rage)
Tropical Smoothie is a chain, franchise or not, there are standards, rules, and a name to uphold.(two stars since the food, which was an impromptu mash up of menu items since they were out of so much, was hot and the kid was at least nice.)
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