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  • We finally had the chance to go out last night and decided to come to Cheesecake Factory, as it is one of our favorite restaurants. We decided to go to the bar area to sit because we wanted to get some happy hour drinks and apps along with our dinner. ALL of the tables were dirty. The one that we sat at that was set was even dirty. I used one of the napkins to wipe the table off myself. The waiter came and took our drink and appetizer order. He brought us our drinks and then we never saw him again. I had asked him for a straw which he never brought. We tried grabbing his attention several times and he just ignored us. Another person came to bring us our food, and we asked her for a straw and she immediately brought us one. We were done eating and just decided we wanted to go because the service was so horrible. No one came to check up on us to see if our food was okay, or if we needed anything. Other customers were complaining by us as well, which made things even worse. We happened to snag who we thought was a manager and asked for our check. We said we had tried getting our servers attention several times, but he wasn't apologetic at all. About 10 minutes later the waiter finally just laid the check on the table and walked away. Didn't say anything to us. It just makes me upset when I see servers just sitting in the back areas goofing off with each other and ignoring their customers. It really ruined our very rare dinner that we had together and we are going to think twice next time we go out to eat. We have always loved going to cheesecake factory, but after this visit, it seems like things are going downhill for the restaurant and it's very sad. I wish that I could have tipped the girl who brought our food out because she did more than anyone else in this restaurant did. Our dining experience shouldn't have taken almost 2 hours, especially with no service or drink refills.
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