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  • I dropped my vehicle off for them to check a vibration in the rear tire, mentioning there's a chance it could be ice from the snow storm this past weekend. I park in a open garage, so there's really no chance for it to warm up overnight and melt that ice. They called a few hours later, telling me all four of my tires were bald and there was no sense in balancing the tire that needed it because we would just need to replace all 4 tires....$900 quote for tires & service. They wanted an immediate answer in order to place a 10 am order for the tires, which could be there by 4 pm that day. Yeah....not making a $900 purchase decision when pressured to do so within 10 mins. I immediately called the Mazda dealership where I purchased the car and asked them to look up the wear on my tires from when I was in for the last oil change (4,000 miles ago). They were above 50% at that time. Made an appointment with them for the next afternoon. I picked up the vehicle later that day from Conrad's and drove it the short distance home, let it sit overnight. The next day, the vibration seemed to have disappear... (ICE!?????) probably from sitting in their bay for an hour or two. I still decided to drive the vehicle that afternoon to my Mazda dealership, where they graciously took me back to the service bay and showed me as they measured, that only one of the tires was below 50%. In their professional opinion, I had at least another 10,000 miles left on these tires. It's really unbelievable that Conrad's would try to take advantage of a young female in this situation. Low"er" tred, yes.....in need of a immediate replacement, not quiet.... I have to give these guys credit where credit is due, they didn't charge me a dime for looking at the vehicle that morning. Thanks for that.
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