I went in this evening with my kids. We ordered our items, and I ordered my wife's. My wife wanted the #12 unwhich style. Which basically means a sandwich wrapped in lettuce. My order was up, I gathered my sandwiches and drove home. Once home, I handed all things out. To my surprise, the messed up my order. They wrapped a #9 in lettuce and not the #12. I called and tried to fix the issue. I was told that they could make what was messed up. However, because I was less than a mile out of their deliver zone I had to pick it up. As a chef, customer service is key. Therefore, going the extra mile or in this case less, is necessary. Long story short, I had to go back and pick it up. This company is all about customer service yet they won't fix the issue and take care of the customers the way they should!