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| - Came in on a Saturday evening, wasn't too busy, The future missus and I were really eager to check this place out. The order style is cafeteria style so you go up to the order area and then you pay and sit down and wait for your order, so far so good. We get our drinks and sit down and wait, and wait, and wait, and wait. People who came in after us are getting our food. 45 minutes later we go ask someone what's going on, turns out they had no record of us being there, no order, no nothing, except for the fact we just paid them. So older woman, possibly asst. manager or whatnot apologizes profusely and says she'll get it right out. 15 minutes later she comes back to check on us, and sees we still don't have food, she's flustered and says the order-taker swore she had our food delivered to us. We just want to leave at this point and get our money back. We find out there's a no refund policy even if the staff made the mistake -- and not giving a paying customer food is a pretty big one I'd say. So she plies us with free dessert, we say, "fine," just so we can leave. We get our food and leave. The lady wanted to let us know that we shouldn't judge the place by this instance. Well, dear, first impressions are huge, and this was arguably the worst first impression I've had at a restaurant.
On to the food. We both got the pulled pork sandwich. The sandwich wasn't bad, but certainly wasn't anything to write home about. The jalapeno sriracha BBQ sauce is probably the only highlight as it was tangy and didn't have that sriracha-y taste I don't like. The pecan pie dessert I had was bad, the pie filling is supposed to be nutty and sweet, this tasted no better than the saran wrap that covered the thing on the way home. We ordered potato salad and jalapeno cornbread sides, but we can't critique those seeing as we didn't get them like we're supposed to. We did get their cowboy beans and mac and cheese instead. I didn't try the beans, but according to my future wife they were pretty disgusting. The mac and cheese I did try and it was maybe a step or two above making a box of it at home.
The only positive in this experience is the staff seemed nice and friendly. However, that's not enough, we won't be coming back, the impression that no one really checked on us until we had to complain not once, but twice, and then the manager or whoever she was saying that waitstaff lied about getting our food to us is a bridge to far. If you do try this place, the food isn't terrible (minus the beans, supposedly) it's just nothing to write home about, just make sure you actually get your food when you order it.
Edit: 9/19/17 I received a private message from the owner that read "Whoop dee freaking doo tubby! You strike me as an all-you-can-eat kind of guy those kind of restaurants are up the street." Really shows the effort this owner makes in customer service.
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