WOW!! Best massage ever! And I've had several in different cities. I'm glad I didn't listen to the naysayers and negativity on this thread. It's best to find out on your own. Don't let one bad apple ruin it for an entire establishment. I received a hot stone massage. I felt so relaxed and I could actually feel some of my tight built up tension releasing within just the first 10 minutes! I also liked that my masseuse took the time to explain what she was doing and its benefits. The room was very clean with a welcoming ambiance. Everyone was very professional and nice, not pushy. Of course, I was offered the membership, which I politely declined. But, I'm sure they were just doing their job by asking. Overall, I felt 100% comfortable the entire time and also at the end she even gave me some pointers on how to take preventive measures of muscle tension/stress. Well worth the wait and I cannot wait for my next appointment!