rev:text
| - This rating is based solely on the service, or complete lack thereof, I experienced today. It is not about their food, as we left before I could taste any pizza.
Since it was during lunch (and they weren't overly crowded), I approached the counter to order (as I've been able to do during lunch at their other restaurants). The little girl took my order for a couple slices and then completely disappeared, without completing the order or collecting any money. Another waitress approached the cash register where I was standing and didn't greet me, make eye contact or even attempt to let me know someone would be with me shortly. She just proceeded to input what I assumed were some of her tickets from other patrons already seated in the dining room. There was a guy working the next cash register. He too failed to offer any type of friendly greeting, instead choosing to answer the phone. I've always been taught that a bird in the hand is worth two in the bush, in other words, help the customer standing in front of you and ask the customer on the phone to please hold. I decided they weren't going to get any of our business today.
As I was leaving, a woman behind the counter in a white top made eye contact with me, but failed to ask if there was anything she could help me with. The original server with whom I'd placed my order was just coming back in from helping a customer carry 3 pizzas to their car. She looked at me with a glimmer of recognition that I was the customer she'd left stranded at the counter, but she made no attempt to rectify the situation..
We won't return. My son was crestfallen, as he had his little 3 year-old heart set on pizza and was crying. However, when I explained to him he'd done nothing wrong and we were going to get much better food and treatment at a neighboring restaurant, his normal good mood was quickly restored.
|