I've been here five times and only one time was it a bad experience. Looking back on that time, it was very busy and the counter person was overwhelmed. However overall there's been good service and good food the rest of the time. This time I ordered the 16 piece family meal, it comes with your choice of three sides (I got red beans, mash/gravy and Cajun fries) The order arrived fast, nothing was missing, and it tasted good. Pretty much everything you could hope for from a fast food joint.