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| - In the past I have had nothing but positive experiences at Pita Jungle. Having visited the Flagstaff location, Chandler location and the old Tempe location (Apache Rd.) numerous times, Pita Jungle was by far one of my favorite places to eat. The Tapas, specifically the reverse happy hour, as well as the atmosphere and staff at the Apache location were amazing.
Although I loved the old location and was a bit nostalgic about it closing, I was excited to try the new location on Mill Ave. Before going to the new location for the first time, I called to confirm that they were still offering Reverse Happy Hour Tapas and to ask about parking validation. I was assured that Tapas were on happy hour from 9pm-close and that they validated for the Ashe Ave parking structure. My wife, our friend, and I arrived at around 9:10pm and were seated in a reasonable amount of time.
However, we then waited approximately 15-20 minutes before any wait staff even approached us to greet us or take our drink order, far longer than reasonable. We saw the Tapas menu in the black box on the back and noted that it clearly said 9pm-close. When the waitress finally came to our table she offered an insincere sounding apology about the wait. When we started to order tapas, she hastily informed us that the new location no longer serves reverse happy hour tapas.
I honestly found this appalling as we came specifically for the Tapas, the fact that I called beforehand explicitly asking this question, and that it clearly stated 9pm-close on the menu. When I pointed this out to the waitress she informed me that the menus had not been updated from the previous location, that it wasn't "[her] fault that the hostess didn't know the new location's policy" and that I was given the wrong information. She even accused me of calling the wrong location. When I voiced my concern she went to ask her manager and left abruptly. I also told her that I would still need my parking validated and she took my parking ticket.
Approximately five minutes later the waitress came back and passive aggressively informed us that they would honor the menu and that we could order reverse happy hour tapas. She also told us (as if we were being scolded) that this was a one time thing and it would not be honored in the future. As we felt a bit pressured in the moment, we put in our order and the waitress rushed off.
After about a minute of thinking about what had transpired we decided that this was not a situation we wanted to be involved with and honestly, we were worried that our food would be tampered with or spit in.
I found the waitress by one of the registers and tried to politely inform her that we wanted to cancel our order, to which she responded "fine...I will have to go tell the kitchen" in an rude tone, rolling her eyes, aggressively rearranging menus, and muttering under her breath as we left. Later in the night I realized that the parking ticket had not been validated and had to pay to leave the structure.
Although I have thoroughly enjoyed my previous experiences at Pita Jungle, this particular one left an extremely bitter taste in my mouth. Not only was this detestable customer service, but also an example of poorly communicated policy. Not once was an apology offered, and I don't believe this is the type of customer service Pita Jungle endorses. I understand that working in the service industry is difficult, but there was no reason for this waitress to treat us in such a way. This was an extremely disappointing experience.
Furthermore, restaurants in this building have historically gone out of business extremely quickly, and with customer service like this, I can't see this location staying open very long.
With all that said, I am disappointed an appalled with this Pita jungle and will not be back to this location, and for that matter, I am hesitant to return to any Pita Jungle location.
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