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  • Bottom line: When the managers promise that your credit card has been refunded because of their staffs blunders, they're lying. No refund ever received. As a follow up to the really dishonest and disrespectful treatment we experienced from the hostess and "manager" as detailed in my previous review, I was contacted by a manager named Kolin, who told me to contact another manager named Nate, who told me that they had "fully refunded" my credit card. I didn't ask for a refund, I didn't expect a refund (and the truth is I didn't believe it when I was told as Nate didn't mention it until the middle of the conversation as though he was making it up at that moment) but he said they had already refunded my card so I said I appreciated it. And guess what? NO REFUND AT ALL. NOTHING. JUST MORE LIES. At least they're consistent. Lied to by the hostess, lied to by the night manager and lied to by the day manager...that's the trifecta of bullshit! I'll chalk this experience at The Henry up as truly my worst experience with any staff, at any restaurant, anywhere in the world.
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