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| - I purchased an Amazon Local coupon for $47 for one hour of electrical services to have a switch plate changed behind one of our light panel switches. The electrician was relatively on time, and was able to confirm what the problem was in less than 10 minutes, during which time he voluntarily offered his opinion that the faulty/nicked wiring was the fault of immigrants who do not know how to pay attention to detail. He said he did not have a switch plate in the van, and that he would go to his next job (during the hour I paid for), pick up the part on the way back to my house, and replace it. He said the actual replacement would be 20 minutes once he returned. He called somebody back at his office to ask how to handle the Amazon Local coupon, a conversation I was not privy to. That took about 10 minutes. After he got off the phone, he proceeded to tell me that because it will turn into 2 visits, and the coupon is only for 1 visit, he would have to charge me for another hour at their regular rate, which was $76. I told him I would not pay for a second hour for a job that ultimately takes 30 minutes(10 minutes diagnostic, 20 minutes to replace) by his own estimation simply because he did not have a relatively common part in his van. Oddly, he then said he may have one in the van after all, after which I reminded him that his van was currently parked in front of my house. He went to check and came back about 10 minutes later and said he did not have one. I then told him that I could call the company and talk to somebody about it, and he said it was his call to make. That did not make sense, because earlier he said he had to call somebody to find out what to do. I assured him that I was fully prepared to pay for the part, just not the second hour of labor. He also blamed the person who took our initial phone call, because they did not write down the problem in a way that would lead him to believe it was a problem with the switch. He then, rather comically in my opinion, said he hopes we use Fox Electric again someday, then left with absolutely nothing fixed. You can draw your own opinions on whether or not to use this company, but I thought this experience might help some decide.
Edit-June 16
After notifying the company about the experience described above, the owner/manager was eager to remedy the problem, and did so at my earliest convenience. They stayed in touch over the weekend and a different technician came to our house early on Monday and finished the job in less than 20 minutes without any further charges other than the needed part. They followed up with me to make sure I was satisfied, and assured me that the above experience was not reflective of their standards of practice. Though I obviously cannot say the overall experience was perfect, I felt their follow-up with me was handled well. As such, I'm bumping up the rating to reflect their efforts to fix the problem.
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