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  • We tried the Montauk last night and were immediately drawn to the outdoor seating. The hostess was very nice and quickly checked for an open table and came back to seat us with a smile. We waited more than 5 minutes for a server to greet us and I might add that it didn't appear to be busy at this time. Once Ariana came by she was very nice. We ordered a couple drinks after asking her about some favorites. Drinks took quite a few minutes but while we waited a manager came by to light the candle on the table. At least I think it was a mgr. He didn't even acknowledge we were there. Once we got our drinks we ordered dinner. We decided to share the prime rib sandwich and the lobster wedge. Then we waited....and waited...about 25 minutes later food was delivered. At that time we ordered another round of drinks. The food was amazing. Prime rib was lean and tender and the creamy horseradish set it off. Lobster wedge, phenomenal. I will say from a food cost standpoint it didn't need so much of the blue cheese crumbles. I like a lot of cheese but there was plenty left on the plate after the salad was finished. We finished our dinner before the second round of drinks was delivered which was a really long time as we were visiting and taking our time. Ariana actually cleared our plates and apologized and said they'd be right out. Keep in mind we watched bartenders cleaning glassware this whole time and the perception we had was that making drinks for the service well just wasn't a priority. I really felt that the service timing wasn't Arianas fault. However, she should have involved her manager at this point. Letting a mgr know how long tickets are taking from the bar and kitchen is crucial. We loved the deep seating on the patio. Love the design and how open it is. Not totally sure what the mexican blankets have to do with the decor though. We also couldn't help but notice that the staff for the most part looked pretty sloppy. I get the more casual approach to uniforms these days but I personally think that if you want guests to appreciate your service you don't show up to work in wrinkled clothes with no effort given to your appearance. It's not just about taking the order and delivering the food. This is a beautiful new restaurant and the food is fabulous but the managers need to be more present. Talk to your guests, get out on the floor and see what's going on before it's too late. We all know how fleeting customer loyalty can be in a town that's ever evolving and we'd like to see you stay in the neighborhood awhile. Keep at it and we will be back to try you again soon. P.s. The astro turf could use a Hokey or small broom. There was lots of food crumbs and debris near the tables.
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