This is the best place to go to get your nails done. Johnny does an awesome job. He knows what you like. The other negative reviews are because they are cheap people. A good experience with your nails and pedicure is not going to come cheap. If you want cheap and crappy nails go some place else. The rewards progran does work if you are a consistent customer. I have gone to Johnny for more than 5 years. He wants your experience to the be the best.