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| - The absolute worst experience of my life. I've never felt so pre-judged in my life. I felt as if I was pre-judged and racially profiled as soon as I stepped inside the building. The staff was very dismissive, very unprofessional, and openly prejudice.
I went in for pain in my lower back and right knee resulting from an accident. When I entered the lobby I immediately felt as if I was not welcomed. The front desk medical assistant or whatever her title was took my personal information in the lobby with other patients around to over hear my very personal information. I was basically told that I had to pay $700 otherwise I would not be able to see the doctor. I guess based on my appearance they did not think that I would be able to pay it, but fortunately I am a working citizen and lucky enough to be in a great position financially to afford anything thrown my way. The funny thing is that all of my bills were being covered by my auto policy, but at no time was I ever asked about that so I just took out my wallet and paid knowing that I would be fully reimbursed.
When I went back to see doctor Frank Patrick he was not helpful and EXTREMELY dismissive of my complaints. He sent me in for an X-ray and after my x-ray I was sent to the lobby, where after several minutes of waiting Dr. Frank came out to give me my results and discuss my health issues openly in the lobby violating every single one of my HIPAA rights. Dr. Frank showed zero empathy and a serious lack of respect for me as a patient and my rights.
This was honestly one of the worst experiences of my life, and just driving by the building and remembering how I was treated brings back all of the terrible chilling feelings from my visit to this location.
In the future I will not visit any of their locations, and I will refer all of my family and friends away from ALL of their locations, and I would also recommend for you to stay away unless you want to be completely mistreated, racially profiled, have your HIPAA rights violated, and completely dismissed by all doctors and staff. Terrible experience... STAY AWAY!!!
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