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  • Been going there since they opened, service has deteriorated in the last year, to the point that I am done frequenting this store. Have stopped in the evening, seen 8 cars in the drive thru yet no one in the store, so I go into the store and literally waited 15 minutes for 3 tacos, I guess I just got put into the line with the cars, ridiculous bot not the show stopper. Drive thru messes up orders on a regular basis, 3 of my last 4 orders were wrong - missing items, wrong type of tacos etc, but usually not worth the 3 mile drive back to the store. But last night changed all that.... Last night, I ordered 3 Soft Taco Supremes with extra sour cream, simple right? Tthat is what I paid for. I should have checked but I didn't, I get home to find 3 plain soft tacos, no sour cream, just sad little piles of soggy tortillas. OK, here we go again, but this time I returned to the store and told them in the drive thru that they had made a mistake and I needed 3 Soft Taco Supremes with extra sour cream. I pulled up, they would not take the original order back, they hand me a bag, I say "3 Soft Taco Supremes with xtra sour cream right?" He paused, then said "I think they forgot the sour cream". he then handed me a plastic tub containing about a tablespoon of sour cream ($1.20???) I just shook my head and went home. Opened the bag.... and found 3 Hard Tacos. This is insane right? I get in the car and drive back for the 3rd time, this time I went into the store, and firmly requested they fix it. Was a bit taken aback by the joking around about how they screwed up with the staff who was preparing the food, but I know better than to yell at the people handling my dinner lol. The prep guy then brings me my bag and somewhat sarcastically opens up one of the bags to show me the "See... soft taco supremes" at which point I had to ask him "where is the sour cream?" he then went back and added a pile of sour cream to each taco, and I mean a pile, probably close to a 1/4 cup of sour cream per taco, I took the bag and left. Horrible experience after working outside in the AZ sun all day. Thats it for me, going to have to hang up the taco cravings for the time being.
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