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  • I never received any services from AZ Lash Lady. Her terrible customer service is what drives this review. I decided last minute to get eyelash extensions for my brother's wedding. I was happy to see the google reviews of this place and saw you can pre-pay on-line, which I did to speed up service. It had not occurred to me that there may be no available appointments. This part is definitely my fault. When Shawn found out she could not fit my schedule, she basically begged me to come in. Offering to move appointments around, which still would not help me. She then left a voicemail asking me to cancel or move my hair appointment, just so I could book with her. Um...that is not the way to do customer service, it's just weird and frankly off-putting. When she couldn't fit my schedule, I asked her multiple times to give me a refund for my deposit, to which she ignored and kept trying to find ways to get me to come in. So, she finally admits to defeat and says she will give me a refund. The next day, my refund is minus $2.50. When I e-mailed her about it, she explains that she was merely deducting the fee that paypal placed on her and that normally deposits are non-refundable. This does state this on the website, and I missed it, that again, is my fault. She also offered to send me a check for $2.50, as her apology. However, I declined, as this was already way too much work for a service never rendered. Bottom line is that you failed to mention that the deposit was non-refundable, as you were too busy begging for my business. You cannot suggest a brand NEW client move around their own schedule, so that you can grab their business. When you tell someone you are refunding them, at least notify them that you are not refunding the entire amount. I am sure you do a great job on lashes, but customer service is always first and foremost.
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