I have never rented from this company before, but the low cost reeled me in. I was willing to overlook the dirty, smelly car due to the price, as well as the lack of direction in selecting a car - I was told "whatever you want over there". I am BEYOND disappointed that a fee not expressly pointed out at the time of pick up will not be reversed. The agent who helped me was nice enough, however neglected to let me know that the additional coverage offered was an additional $150 - more than the cost of the rental itself. Even though the place was pretty empty, he hurried me along with the screen prompts - NEVER mentioning the price. After calling their "customer care" line, I was told tough luck.
Be careful with this company - it may not be as good a deal as it seems, and I would NEVER give them my business again.