People on the phone are just plain damn rude and unpleasant to deal with . Forget it if your a new customer calling . Don't mention The word Groupon they'll just hang up . If you miss your appt , the next time you call you have to leave a deposit . The staff drink while cutting your hair , one guy had a whiskey bottle by his Cutting station . Sure I don't mind having my hair cut by a disoriented stylist. Do you ?