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  • What a place, great layout and space! But I don't think I could be more disappointed with the mishandling of a check. We all have had experienced a mischarge at a restaurant/bar once or twice and how the staff corrects the situation is a good gauge on customer service. Being charged $83 after you are given a bill of $23 and a reply "of sorry" "your account should be rectified in 48 hrs" doesn't cut it. That is simply telling me as a customer if your staff messes up, I, the consumer will just have to understand and adjust for the next 48 hrs. Customer establishments that treat these issues with care and actions immediately are where people return to give the establishment another chance. In this instance I will not return, because Desert Rose didn't ask for a second chance, Desert Rose didn't encourage me, persuade me, or simply invite me to return so they can better my perception of them. Have a blast if you go but have low expectations on service.
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