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  • Based solely on scheduling and not getting an estimate. I made an appointment to have a bathtub drain and a bathtub valve reworked and was told someone would be there between 9 am and 11 am. I received a call the day of the appointment at 10 am from a lady in the office telling me that the guys just left a meeting and my appointment was next scheduled so they would be there closer to 11 o'clock. I waited until 12 o'clock and heard nothing. After i left because i had other things to take care of i received a call at 12:15 saying they would be there in 30 mins. They showed up finally at 1:15 and i wasn't there because i had other things to do. My nanny answered the door and they told her that they would call me to reschedule because they missed their time frame. No surprise to me, they never did. Im not sure how good they are at actually doing the work, but scheduling and estimating definitely needs a lot of work. An update from my original review: Rooter Hero reached out to me after seeing my review and apologized for any inconveniences. They also tried to make up for my first experience with them being a bad one. The job i had them come take a look at has already been completed but I will give them another shot to earn my business and trust again in the nearby future on another project.
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