This is a great local fish store. So much more knowledge than you'd get in a big box pet store. The folks who work here know what they are talking about - and if they do not know an answer to your question, they will find someone on staff who does. Great selection of saltwater and freshwater stock and accessories. I try to steer everyone I know who has or wants a fish tank to shop here.
As for negative review about service, I will concede that sometimes it can get crazy on the weekends and it can be hard to get help quickly b/c so many customers and too few employees. That said, I've learned to lurk near the employees I have dealt with before and catch them as they finish with others or go to the counter and ask for help.