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| - I will tell you what I know about Artie's Ace Hardware, Artie himself, his family, and the men and women that work at the store, which have become like family to me. **And if anyone in these reviews should know about all of them, it is me-** because I have been personally shopping at this man's store, since 1992, and professionally shopping there on a near daily basis since 2005, spending $100,000 at the store from about 2008-2013 alone, and I have the receipts to prove it. (I own a full service repair company). To this day, I see Artie personally on the floor of his store every day, well dressed, smiling, and "in the trenches" with his men and women. He talks to customers, handles concerns, and is always trying to improve the store. He asks customers what they want, and he has personally asked me as a repair company owner/operator what I think about the store-he listens, and takes action-I often see him redo areas of the store to offer people more. Just in the last year, he has added a Post Office, a U-Haul rental, he has redone the entire electrical section, and MORE!! I have never asked this man for anything, and he has made me feel like family. He recognized how often I was in his store over the years, asked who I was, took a personal interest in me, thanked me, and showed his appreciation for my business. He also personally supports his employees by hiring and using (on a regular basis) one of their children who runs an electrical company to perform work at his store. There is to much to list, and not enough room here for me to express my gratitude for what this man and his employees have done for myself, the men and women I've employed, and my family. His family works there as well, and they're always moving and working hard.
The men on the floor that work at Artie's I've come to know, care about, and respect personally over the years. They are like family to me. I hold their opinions in high regard and still seek advice from them, even after repairing things in multiple fields both personally and professionally over the last 18 years. When I walk into this store, I usually see 3 of them up front that greet me with smiles, use my name, and they know exactly where things are- this continues as I walk through the store. That is not easy to do when you work in a customer service capacity for long periods of time. I am honored to know and call each one of these men my friends, and nothing is more important to me than my reputation, so hopefully that means something.
The girls up front that run the register and front end are SUPERHEROES. If you have never operated a cash register (I did this for years when I was younger at both grocery stores, gas stations, and in other stores) then you have NO IDEA what it takes to greet each person with a smile like they do every time, over and over again- one person can be yelling at you and making you lose your faith in humanity one minute, and right after that you need to genuinely smile and make someone feel welcome- over and over again, day in and day out. The next time you see one of these girls, you should give them a tip like a waitress-and thank them- because in my opinion it's a lot harder to do what they do, and they get no tips, and are given to little respect.
In summary, every one of the people I know at this store are absolutely amazing, and I don't have enough room, time, or vocabulary to say enough nice things. I hope you give them a shot, and if you've had a bad experience, maybe it's time to let go of that, be forgiving, go back in and give Artie's another shot.
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