Last Friday, I had my makeup done and a blowout for my engagement photos. Katie and Sara did a great job. I had no issues whatsoever with their service, but I posted this review because I felt my mom and I were poorly treated when trying to book Arch for my wedding party.
I liked my services on Friday so my mom and I stopped in on Saturday to inquire about reserving Arch for my wedding party next May. We were told that they were waiting to hear back from another client that may want the salon, but had not decided and had not sent in their deposit yet. My mom followed up with an email, and we received the same response. She called to see how long Arch would be waiting for the other client to say yes or no to our date, and the wedding coordinator said that she did not give the other client a time frame to respond back. My mom was told that we would have to wait until the other client responded, regardless of how long it took, even though this client had not sent in a deposit to reserve the date, which my mom was more than willing to do immediately.
I was put off by how non-committal the Arch staff was in this matter. We were willing to spend well over $1000 on services in the salon for 6 people, but walked away feeling that they did not want our business.
I encourage all Madison Brides to take their business elsewhere. I am in the process of finding a salon that will be happy to have us.