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  • Never again. I am a big fan of the MGM Properties and I am an elevated Member of the Mlife Players Club, so when I was told I could get an upgraded room here at the Excalibur for basically next to nothing. I just had to jump on it. Big Mistake. Amenities that were promised in the suite were not there, had to call for it but never got there. Part of the cabinet in the sink was broken, even had the house keeping supervisor come and take a look at it, and she said she'd call engineering on Day 1. On Day 3 when I left still broken. A/C didn't work either, the controls had ran out of battery so I called guest service to fix it. Apparently they took the controls off the wall, and then cracked open the protective case for the AC unit, then and only then could I control the AC unit. The facility itself is a bit rustic, but I mean I guess it goes with the theme. The cleanliness of it when I went down to gamble on the floor and on the sports book, well you can tell it's been wiped down, but nothing had been scrubbed. I would definitely take a look at other properties in the MGM chain because I am a fan, but yeah not staying here again.
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