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| - This review has nothing to do with Dr.Levins. I never met him, so I can not say how good of a doctor he is. But based on the other reviews, he must be great. This review is about his staff. And only his staff.
Let me begin with why I was looking for a doctor. I had severe pain in my lower back. A burning kind of pain. Quite unpleasant. Basically if I was not standing or sitting at exactly 90 degrees, I was in heaps of pain. And this occurred over Labor Day weekend. So I could not call and get an appointment on Monday. And yes, I knew I could have gone to a walk in clinic. but I needed to find a primary care doc since I will be staying in AZ for awhile. So I thought I could kill two birds with one stone. So I read all the reviews on Yelp. Thought this is the guy for me and went on Tuesday.
And then it began.....
I walked in and up to the window (now remember I am in a lot of pain) and the woman behind the window just stares at me. No hello, hi, howdy. Nothing. Just a pissed off stare. So I break the ice with "I would like to see a doctor". Her response "Appointment?". I told her I did not have one since I only needed to see the doctor because of some pain I had over the weekend and the day before was a holiday. All I got was "no" and she left her chain and walked away. Then another woman showed up. Even more snarly then the one before. And she said "Do you have an appointment?" and I repeated "No. but can I make one or see the doctor, because I am in pain". Is what I meant to say, what came out was "no" before she interrupted and said "Dr.Levin cant see you today, how about another doctor in the afternoon". Well, I was in pain so I couldnt wait till the afternoon. And after all that I just wanted to leave. So I did.
Here is what they did wrong:
1. No gretting - it is called basic human empathy. For f*cks sake say "Hi" before your rude to me
2. Never inquired why I was there or if I was in any pain. Your a doctor's office, I am not there for chit chat.
3. Never tried to help me find another doctor to visit. This could only have happened if they asked more questions then appoint time.
4. Snappy questions and comebacks. Seriously, you are in customer service along with medical care. You need to be polite.
Now for all those who say "well, that is what you get for going after a holiday". Okay that is a okay excuse but they could have told me that is why they were so snappy. "Sorry, we are just really busy since it was a holiday yesterday, Can we schedule another day or do you need to see a doctor now" easy straight forward answer they could have given. Then some might say "Well this review hurts Dr.Levin, why not go again and then right the review for him". I am not trying to hurt Dr.Levin. But my mom ran her own practice and her staff were always polite. Because they are the first thing the patient sees. This is not rocket science.
Now am I demanding anyone to be fired? No, I would never do that. I just wish Dr.Levin would read this and explain to his staff that there are words will more syllables than two. And that maybe some human decency because I don't know maybe because you work with SICK PEOPLE!!!
So I will never return. I will just need to find a primary care doctor elsewhere. It is a shame, because based on the other reviews, he seems like a good doctor.
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