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  • I would like to start out and say Ted was one heck of a sales man but as soon as i signed a contract it went down hill from there He told me he would be there on the install day to make sure everything went well and he was not. I looked passed this and just wanted my new ac unit which i found out later i over paid for by allot installed and working like we agreed. I even paid for a extra duct to be installed in my office where i work everyday to make sure it stayed cool it took Howard air a total of 4 times of coming out before they installed the new vent that should've been installed when they put my new AC unit on but every tech had there own opinion of why i didn't need it or they were lazy and didn't wanna install it. So after the new vent was installed it was installed right next to my downstair vent and now the downstairs is not cooling properly they thought it was the thermostat and replaced that and then installed a deflector which helped a little but still isn't right. About one month after my unit was installed when it starts up it makes a loud clunk so loud my dogs bark this is a 10k dual stage unit i shouldn't be having issues on a month after its installed. They damaged my brand new hardwood floors which they did pay to fix.Howard air did offer a free air purifier and new vents to try to help with the air flow in the house which was very nice of them but working with them became a full time job even my neighbors said to me well i know what Ac company i won't be going with just by seeing there service vehicles at my house once a week. If i didn't work from home i don't know how anyone could have worked with howard air I decided to get my new unit before summer hit and it pretty much took them all summer to get things some what straightened out but still I'm not happy and would never recommend them to anyone after the experience i had I was overcharged for the unit and the quality of service and frequency of service calls i had to schedule.
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