I have had a great experience here. They have repaired everything I have asked, windows were repaired by a professional company . Quiet, gated, great location for airport, hiking, shopping , and easy access to freeway. Not sure why others had a problem. But I have personally not experienced that. I have had to make a few calls to get items fixed, but they got done and I was happy. I have a dog and they have been very dog friendly. I have not had any power outage and my internet works great in my townhouse. Maybe I feel it is quiet because I have a townhouse, my owne garage and my location is on the inside. Lots of sun comes in , it's bright and cheery. Office has been pretty good to work with ... That's the only reason I gave a 4 instead of 5. Some office people are nicer than others ...