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  • SUNRUN has fraudulent business practices. My husband decided to sign up for solar when he spoke to a a consultant stationed at Costco this past spring. A young man named Jake (who left the company shortly after selling to us) insisted there would be enough panels despite our repeated and steady concerns that the system needed to be bigger to be of benefit. They installed a very small number of panels and then we waited quite some time for them to "fix" an install problem. We assumed we'd see some benefit after a few months and especially after summer in Arizona ended. It is now 2 weeks before Christmas and there has been no reduction in our power bill. We have a useless system and an additional SunRun monthly utility bill. We spoke to a customer service rep. who kept repeating that we'd have to keep the unit running (and us paying) One FULL YEAR before SunRun would address anything. Jake NEVER told us this. He went on about some ironclad, industry leading performance guarantee--assuring us that not only would we see a HUGE improvement in our monthly power bill--we'd actually be making enough kilowatt hours in the fall and winter to store up "credit" for the coming Phoenix summers. Complete and total lie. It seems to us that there was a push this past year for these companies to cash in on solar prior to the federal and state tax incentive deadlines. We get to pay monthly forever for a useless system, and they take the check from the government for solar install. We now have an electricity bill which is no better than before and possibly HIGHER--as well as a NEW, ADDITIONAL monthly utility bill from SunRun. We'd be happy to show our receipts and bills to any consumers out there who are considering using this company. It's a scam. We'll try to report this experience with our data and contracts to as many sites and agencies as possible. Our coworkers are thinking twice about solar especially with this company after seeing the proof. It's a shame, as we were gullible enough to believe this young salesman and trust that Costco wouldn't allow a scam business to look for customers inside their stores. We're two average people--a firefighter and a nurse--we work hard to earn our money, and live a modest lifestyle--just like so many other normal homeowners. We thought this SunRun idea would be good for our home as well as maybe a good thing for the environment. Companies shouldn't be allowed to profit from families by lying to them. It's a question of integrity--SunRun execs.! If you or your family was stuck in a fire in one of your million dollar houses; or one of your loved ones was having a heart attack or suffered a trauma injury--we would help you without question or hesitation. Because that's OUR contract with our jobs and the public. We do what we promised and are expected to do. We would never stand around and wait to see if YOUR situation would improve "after a full year". Shame on you and your company. There is something called honesty and integrity. It's not always just about money for people with a conscience and a shred of self respect. We hope this doesn't happen to another family.
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