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  • Mediocre massages, Stepford Wives receptionists. I received a gift card as a present for three massages. It took me eight months to use them although I get a massage typically about every two weeks. Luckily for me and everyone else there are far better places in this town to go to. The massages are, like I said, mediocre but the real disappointment of the experience is the hard sell and unprofessional behavior from the receptionists. Each time I went it was as if I was being sold a time share. I was asked to provide feedback on my last experience from the business and gave them a longer version of this review a few weeks ago to which I have never received a response. Please avoid this egregious place and get a quality massage without frustrating customer service interactions somewhere else. Caily W, while I appreciate a response, which was more than I ever received from my feedback solicited by Elements, again this business has missed the mark. In regards to you not showing me on file, well I'm sure you, like everyone else living in the year 2016, realize that people use aliases for things like Yelp, twitter, etc. If the business was truly interested in righting a wrong, you would have responded to my feedback email which again was sent by the Tempe Elements location and had all my real information on it. My gift card was purchased in late April from Elements at the Tempe location. I'm not sure how anything I wrote and the timeline would lead you to believe this was not the correct location and just furthers my point that the customer service is horrible. Failure to take ownership for a situation and try to allege I got the location wrong is just a sad reflection on you and your business.
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