It's unfortunate when a contractor isn't able to follow through with their scheduling promise... Although, it's not always about what happens but how King reacted after their mistake... I received my free estimate from the salesman and scheduled the work for next day. All real sales pitch to help me pull the trigger same day. Salesman accidentally wrote my # down wrong on the quote which turned into their scheduling department not being very proactive. Instead of checking other avenues within the company (as they called me for the original appointment for estimate) they chose to send an email to my personal account in the afternoon. I received the email at 4pm that day and called to speak with the person. No one could help me besides her and she was gone for the day... At this point, i still didn't know what the purpose of the email was and why they wanted me to call the office.
7:30am comes the next day (day planned around the scheduled appointment) and King calls to advise my appointment was canceled..... b/c I didn't confirm? Interesting as i made the appointment about 24 hours prior and the salesman called to confirm it while at my house.
Either way, They made no attempt to help correct their mistake or even apologize for the inconvenience of the situation. Salesman didn't return call when i reached out to him regarding the situation more than a "i'll call the office."
The good this is I shopped the quote and got a better price for their "add ons" from a competitor. I would of never shopped the bid with a little bit of customer service from King but the lack of any apology or overall care for my inconvenience forced me to look elsewhere. They must get enough business!