I've said it before - chains exist so that people know what to expect as far as consistency goes.
That being said - I've been to the Famous Dave's in Long Beach and I actually enjoyed my meal - both the service and the food. I wish I could say the same about my experience at the North Las Vegas location.
Service - our server was around when she needed to be. At least in her opinion that is. She took our order. Brought out drinks, our order, the bill and my change. Otherwise, looking for her was like playing the game - "Where's Waldo?" At least she was friendly. I'll give her that much.
As for the food - my family ordered the Feast and it came out so fast that it explained why the food wasn't very good. Warm it up and serve it up must be their motto. The meat selections were all dry. Of the ribs, the brisket, the chicken, fries and corn, I like the fries the best. That's saying a lot considering I'm a carnivore and I love my dead, cooked animal meat.
Comparing notes of my two experiences at Famous Dave's - I have to suggest that lunch is better than dinner. It stands to reason that lunch will be fresher while dinner will be the meats prepared earlier in the day to be able to serve the evening crowd faster. Either that or the North Las Vegas location is just that bad. One day I may get around to testing this feeling ...