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| - Broadstone Waterfront is one thing: smoke and mirrors. The gorgeous lobby and amenity deck will delight you and the place looks fine when you tour but this place is far from true luxury. As a former tenant of the Residences on High Street (and moving back there at the end of my lease here), Broadstone Waterfront is NOT worth the money unless you are a 20-something with money to burn don't care about noise level, cleanliness/quality, or customer service.
The best part is the location. It could not be better for living in Old Town. Really fantastic. Outside of Scottsdale Waterfront, which you can't rent for under $5k/month, this is the best spot to be in Old Town.
But for that location you will pay in the form of:
1. Inconsiderate Tenants
Many of the tenants here can't seem to understand how to be a good neighbor. There are notices every month that tell residents to please pick up after their pets -- both outside and INSIDE the complex. That's right, some people let their dogs pee/poo in the hallways here.
Some tenants also don't understand the concept of a trash chute. You put your trash down the chute. Nope, they just leave bags of trash rotting in the trash room or their giant boxes in the hallway.
This of course isn't everyone but it's enough people to really bring the community down.
2. Noise/Paper Thin Walls
You can hear EVERYTHING. Cell phone ringing? Someone's alarm? Yep. I've grown used to hearing my neighbor's alarm go off as I get ready for work in my bathroom because the sound travels through the vents. A family with a baby just moved in we hear the baby crying frequently. (Obviously not the parents fault but still, you can hear everything).
3. Poor Service/Lost Paperwork
Broadstone Waterfront has lost pretty much every piece of paperwork we've even turned in. Income Verification? Said they didn't have it 6 months after we moved in. Renter's insurance? Got a note we were not in compliance even though it was uploaded to their resident portal AND REQUIRED for us to get the keys to our new place. Our move-out notice? Lost, glad I followed-up because we had to submit a new one.
Following up on maintenance issues? Be prepared to call 2-3x a day to get a response to, "I'll find out and call you right back."
Sometimes they tell you they can't find your package, then you show them who signed for it, and it magically appears.
The new manager is fantastic (thank you Trisha!) but she can't do everything. And prior to her, this place was absolutely terrible with organization.
Office hours also are not great for people who work and the weekends they only have one person working so you will have to wait.
4. Cheap Upgrades / No Storage / Lack of Regular Maintenance / Not Energy Efficient
Outside of the nice kitchen and washer/dryer, the rest of the apartment is cheap. Cheap floors. Cheap cabinets. Cheap shower. Not really what I'd call luxury. Stuff breaks ALL the time and they don't automatically replace the A/C filter for you. You have to call every month.
These apartments have NO storage. I pay $1700 out the door for a 1 bedroom have just have a tiny "walk-in" closet. That's it. All other storage needs (coat closet, bathroom linen closet) has to go in the walk-in, which is already crammed full with me and spouse's, you know, actual clothes. The floor plan we picked showed a coat closet. It wasn't there upon move-in.
I debated upgrading to a 2 bedroom just for the space but just the base rent is outrageous. (Each pet is $50, plus $50 for storage, + $70 for common area utilities, + whatever I pay for my own utilities).
I've paid between $50 and $150 for my SRP bill. For about 650 square feet, keeping the AC to 75 during the day and 72 at night. Insane.
5. Common Areas Could Be Improved
No water or soda in the common area fridge -- despite us paying $70+/month for common area utilities (?!) Gas grills sometimes work. Cabana TVs sometimes work, often broken. Just stuff you wouldn't expect for the marketing and the rent of this community.
The common areas also get pretty dirty. Parking garage is filthy -- never cleaned and there is still dirt and grime leftover from construction. Dumpster area constantly smells.
6. WiFi Issues
Because of how close everyone is to each other here and the cheapness of the walls, everyone's signal gets mixed so the internet can be really spotty. I know it's the WiFi bc when I plug directly into the internet it works flawlessly.
Construction: I also survived the construction of this place. We were promised our apartment would be ready upon move-in. Literally, the crews were still working on our apartment when we got our keys and it was the first one done in the entire section. Broadstone gave us NO indication they were that far behind on construction and we had to suffer through about 4 months of construction noise and crews 7am to 5pm (along with living in a construction site full of dirt, tools, and unsafe places fully exposed).
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