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  • Beware of Plumbing contractors! We are currently living in California and own a townhouse in Cramerton. Our tenants advised us that we needed a new hot water heater, so I contacted Lowe's and talked to Eric. He told me that he would have their plumbers go out and will call me with an estimate. He said that with the hot water heater that I selected, it shouldn't be more than $800.00. I had already had one estimate of $1000.00 so that was in line with the first estimate. Eric called me a few days later and it had gone from $800.00 to $1900.00. Was charging me for putting plastic down, hiring a second person, replacing flooring because they thought the floor was unstable, yet no water damage and the heater sits on a joist. I immediately called Home Depot. They took all of my information, sent a guy out with the hot water heater, checked to see if I needed anything additional (which I didn't), and installed the hot water heater and left. All done and to the tune of $978.00. I also have a two year warranty on labor and Lowe's was only a year. Very Happy and satisfied with my choice. Just beware of additional costs with Lowes. Will call Home Depot from here on out. What's sad to me is my dad was a manager of Lowe's and retired from them. Things were so much more efficient back then. Not sure what has changed but its changed. You may want to re-evaluate your customer service and plumbing contractors. This girl is sticking with Home Depot!!!
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