This company is totally sketch. My son joined in Chicago for a couple of months and terminated and they did not give him any documentation then proceeded to charge my credit card for the next 10 months. When I confronted them about it they made me jump through hoops by writing a formal letter to corporate in Texas. They wound up charging me for June 2017 when they got the letter May 30th and not only can we not use the service for a month that they charged me because my son is locked out now but they would not let my son in there without paying again. He went in there asking for formal documentation of the termination request and they would not give it to him. Join at your own risk because it'll be challenging to leave them