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| - There is not an option for zero stars, but my review is zero. Let me start by saying I never thought I was a patient and understanding person until I went though a horrifying experience at R Salon. My stylist was Amy Horn. When I first went to her, I got highlights. I had never colored my hair before and did not know much about color. Now from my bad experience, I could teach a class on hair color. After the highlights, I wanted to go blonder. Over a series of a few months, Amy Horn made my hair blonder. I wanted to go platinum and one day when I came into the salon Amy told me about this "new revolutionary protector called Olaplex". She said she could do a bleach wash and make me platinum with it and with little damage. (I'd like to note that Olaplex is not new, it's been around awhile as I learned from my new stylist who has been reversing the damage Amy did since June). Anyhow, She did the bleach wash and didn't understand how to use Olaplex (I now know that, again because of my current stylist who told me the step 2 Olaplex is suppose to sit on your hair under heat). She did not know how to tone my hair either as she struggled several times putting toner on my hair and it would be too Ashy, too dark still (not enough natural pigment lifted), etc. She finally seemed to get it right one day, until I went in for a root touch up and she didn't leave the bleach on long enough. I went back and she over lapped the bleach. What happens when you over lap bleach is your hair falls out of your head at the exact point where the over lap happens. I suddenly suffered from losing about 50% of my hair at the scalp. It has since grown out to about bang level (see pictures). I have had to have my new stylist baby my hair and use Olaplex, the correct way, as he is actually educated in it's proper use. Amy should be as well, but is not.
After a lot of "hair rehab" and a couple of months of re-growth, I am working with my new stylist (who does not work at R Salon by the way, I have no faith in that place after what I suffered) to get my hair back to looking nice again after the severe frying and damage Amy Horn did to my hair. It's been a struggle. I went to Amy a month or so ago again and showed her how my hair had broken where she over lapped it. She said "Oh I am surprised more didn't break all over". So she knew this would happen and still went through with it? I was shocked. Then I asked for some compensation for her failed color and inept work and she said she would have me back for free Olaplex treatments (again she doesn't know what she is doing so I was worried). However, she booked me and then had the receptionist call me the day of the appointment to cancel. So she doesn't know how to do her job, she's fake that she cares I had hair come out of my head because of her doing and does not make me priority in terms of fixing a mess she cause? Correct on all counts. I have a feeling she thought I would never tell anyone what I have suffered because of her, but my current stylist felt I should. He said if he has done to my hair what Amy did, he wouldn't be able to sleep at night. Please do not under any means trust Amy Horn with you hair. She will fry your hair and do nothing to fix it or to compensate you! A very snaky, sleazy and unprofessional way of acting.
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