So complaining nicely really does pay off! I was comped two tickets to Superstars of Comedy by the host/headliner/showrunner? because I told him about my bad experience here. We've been back again since (NXNE) and they seem to have gotten their aggressive security guard and ticket issues sorted out. It's a great little place that's a bit dive baresque but totally worth it for the great shows they put on.
I hope the staff keep up their good work and don't succumb to overbooking and swearing at me.