Totally customizable makes this perfect for my whole family. My kids can make it their own way while my SO can have something a little different each time while I get what I've found works for me. They even have 5 different flavors of iced tea and caffeine free drink options! Bring you cup back to reuse next time for a drink discount too.
I get to pick my toppings instead of having to tell them to hold half of what comes on it. The salads have more options than most salad bars around here like local goat cheese, green apples, and walnuts. And while I'm not a fan of the pizza I enjoy the cheese tortellini (which costs no more than the spaghetti) with 4 add ins.
Service hasn't always been perfect but the once or twice we've had problems they were fixed.
For the same sorts of prices, they blow fazolli's out of the water. and are just better tasting and more comfortable --not to mention better prices -- than olive garden.