I referred someone to #1 Cochran. They offer $50 if your referral buys a car. Mine bought a car. Never received the $50. Not at all.
Took my car in 3 times for check engine light before 30000 miles. They fixed the issue after the 3rd visit. But not once did they fix one of the recalls in my car. I was told, "if we have time..." And then they have my car all day.
It gets worse. The service department absolutely sucks, in case you haven't picked up on that yet. The service manager knows nothing about cars. He's lied to my face 4 times about the issue my car is experiencing. Yes, still experiencing! They've managed to over tighten my oil filter to the point that it cannot even be removed without damaging the oil filter cover. And yes, I even bought the special tool. So.... Did they ever change my oil or oil filter in the first 30k miles? Nobody but the service tech will ever know. In addition, my a/c stopped working at 36015 miles. I was mislead about the repair. VW Customer Care is also useless.
If you have a VW, take it anywhere else for service. If you're considering a VW, look elsewhere.