Line to get in is less about popularity, more related to absence of full-time busboy. I've seen half the tables filled with customers while remaining half stand empty for 5 ... 15 minutes awaiting clearing. Hostess has bizarre procedure of seating those who've just walked in vs. families waiting in line for 25 minutes. Must be a NY thing. Coping an attitude towards customers and micromanaging wait staff certainly is. Latter explains why our server got most of the order wrong. When you tune out the boss, can't help doing the same with customers. Wall décor makes ambiance more depressing than it otherwise should be