The Chart House restaurant is one of those rare finds in the high stakes restaurant business in Scottsdale. Instead of the kitschy, music pounding, over the top environment, you are welcomed into a classy restaurant where the goal is allow you to relax and enjoy the dinner experience rather than being overwhelmed by it. The hostess immediately welcomed us and immediately sat us with a view of both the outside fireplace and the lake. Our server Kelly immediately made us feel welcome and ensured that our drink order were placed and that she was available to answer any questions. Her super customer service continued throughout the evening.
We started with the Chart House chopped salad and the special tempura shrimp rolls. The salad was extremely fresh and crisp with wonderful made-in-house dressings. The tempura shrimp rolls tasted good but had a rather thick tempura crust and had to much rice compared to the amount of shrimp. Two of the party had crab cakes for dinner which filled with lump crab and were very tasty. The other member of the party had the prime rib which was a generous portion, perfectly cooked and great taste especially with some fresh horseradish. Unfortunately we didn't have room for desert since we would have liked to have tried their signature lava cake.
Bottom line a great experience both in terms of customer service and food but they could have done a bit better on the food (e.g. lighter and more shrimp for the shrimp roles, etc). However all around very much worthy of another visit.