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  • After getting worked over at the North Scottsdale BMW 2 times too many I decided to give camelback a try. My first visit was great and unfortunately for me I can't remember my service advisors name. My second visit was a complete disaster. I should have known when Bobby made me wait 15 mins for my 7 a.m. appointment then showed up reeking of cigarettes that I should have asked for someone else. I made an appointment to get the bulb replaced in my headlight. When I called to make the appointment the lady said it would be 100.00 for the bulb. That was the reason I was there. He then came back and said it was about time for an oil change and brake flush. So I said OK. He wrote everything on the estimate and quoted me 310.00. No individual prices just a sub-total. He then calls me and said there is some other work needed but it's covered by my warranty which has a 100.00 deductible so I agreed bringing my total to 410.00. I pick up my car and have a bill of 503.00. I ask him to explain it and he says he "told" me he didn't know the price of the bulb so he didn't include it in my estimate, even though he wrote it on the paper right above the sub-total. He said the oil change was around 130 and the brake flush was 170 but he wrote all three things on the estimate. He saw no problem with the fact that he didn't even quote me for what the appointment was for. Even though he wrote it down. Granted it was only 90 bucks but during the whole ordeal he was very confrontational and kept repeating that he "told" me. Even though he wrote something different. There are some good people that work there but that guy Bobby is a total waste of a paycheck. If somebody is willing to provide horrible customer service and a go screw yourself attitude just to make an extra 90 bucks in services and not worried about retaining customers and building relationships then obviously he needs to be doing something else like working at one of those used car lots not representing BMW. The cars aren't cheap and they aren't cheap to fix, they really shouldn't allow someone like that to be on the front lines interacting with actual customers that come there to spend their money.
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