Just had a fantastic experience at the Madison east PartyCity location. My 11 year old daughter picked out balloon bouquets online this morning, we confirmed availability at the store and tried to place the order. Unfortunately, after adding name, address and credit card info, it required my email address, but refused it as invalid. Retried several times with same result. Frustrated, I printed the order and went to the store.
At the store, I was told some of the items weren't in stock. I complained that the website had told us they were, but with apologies I was told the website was incorrect.
Then the magic happened. I was told that a very knowledgeable staff member would make this work for me. It took only minutes to reconfigure the order to my satisfaction, and maybe 10 more minutes to fill the order. These are some of the nicest, most helpful people you'd ever want to work with. My daughter will love the balloons!