for the year we've lived here, we've had such good service from Cox...until today I would have given them 4+ stars. Today we had an installer come to put a cable into our bedroom...where there was an existing cable that I presume just had to be fired up. It took him almost 2 hours. Now granted he was training someone who was dumber than a human is allowed but still. And did I mention he was a jerk. Yes, truthfully, he wasn't worth 1 star. Not that any cable company is great in my opinion but if I had an option after today, I'd take it.