Disappointing. Normally everyone is pleasant. Everything goes well. It's easy to be pleasant when everything is right. I went there to pick up a prescription and was told it was put back. They said they called. I explained that I was in a car accident apologized, let them know I live in Goodyear so this was a distance for me to travel and asked if there was anyway they could refill it and I would wait. I was told "yes, but you will have to pay a $25.00 fee in addition to the cost of the prescription". I explained that this ( prescription being put back) has NEVER happened before and asked that the $25.00 fee be waived. The staff came back and said "yes, we will refill it and not charge you THIS TIME" I thanked her and sat down to wait. I waited...some time later staff called me to the counter and said they weren't going to fill it. I could come back 3 days from then to pick it up. I asked if I paid the additional $25.00 if they could fill it now and was told yes. Basically knowing I didn't have a history of prescriptions being returned to stock. I was just injured in an accident and I lived in a different city I was told, after sitting there waiting they wouldn't fill it unless I paid an additional fee. The additional $25.00 wouldn't brake me to pay, it did however say a great deal about the place I was doing business with.