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  • The staff is very friendly for the amount of complaints I'm sure they get. The hotel lobby is beautiful, but I the real fun started when we got up to our room. Within the first hour we were in our room, it started to smell overwhelmingly like sewage. It got to a point we needed to change rooms, which was fine because they were nice enough to have someone take our luggage to the new room for us, since we had to be somewhere right away. When we got back to the hotel that night after an excusing day of driving four hours, plus 6 hours of work, I decided to take a shower but could not close the door, which is not a door so much as a sliding wall. We called the front desk, yet again, to take care of the problem but they informed us that maintenance had gone home for the night. So I took a shower with the door open. Early the next morning my roommate had to do the same thing, except had more of a surprise than I did the night before. I haven't spent a lot of time in Tempe, but the cockroach that flew at her in the shower was the biggest I have ever seen. I trapped it under a cup and, for the last time, called maintenance to come take care of the issue. The maintenance man came to fix the door, but had no idea about the roach. He stepped on the cup, successfully killing the big, but left the smeared guts in the bathtub. We never saw maintenance again after that. My roommate left with bed bug bits all along her legs, and I left thanking God I only have long legged pajama pants. The front desk management is so fantastic, I can't believe this hotel is so horrible.
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