So ridiculous! My husband and son made online reservation in advance for 10:15. Arrive at 10:12 and get a ticket. 3 people arrive after them and get tickets without reservation and get called before them!?! Been here 54 minutes and still haven't gotten called. Will never come here again!! When asking the counter girl about it she tells them that their ticket time says 10:33 yet They got here at 10:12 and she tells them the other people got tickets before me! No they didn't. So frustrating! The only reason they waited was because I was shopping at Frys. Such terrible customer service!!